Contact Facebook Customer Support
Contact Facebook Customer Support
Approach 1: Utilizing Facebook Resources
1. Open Up the Facebook Help Center website. If you aren't currently logged right into Facebook, you'll need click the Log In switch in the leading right corner of the page to enter your Facebook email address and password.
2. Testimonial the options toolbar. This is at the top of the screen, straight below the search bar-- you'll have to drag your mouse arrow over each option to see its subsections. Your choices consist of the following:
- Using Facebook - This section of the Help Center covers fundamental Facebook performance, consisting of how-tos on friending, messaging, as well as account development.
- Managing Your Account - Covers products such as your login as well as your account settings.
- Privacy and Safety - Addresses account security, unfriending people, and hacked/fake accounts.
- Policies and Coverage - Covers basic coverage (abuse, spam, etc.) in addition to dealing with a deceases person's Facebook account and reporting hacked or fake accounts.
- You can additionally look into the "Questions You May Have" and "Popular Topics" areas on this page, given that they cover common concerns and grievances.
3. Select a pertinent area. For example, if you're having an issue with an impostor account, you 'd choose the "Privacy and Safety" section and afterwards click Hacked and Fake Accounts.
4. Evaluation added options. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly bring up a collection of steps that describe the best ways to treat your situation.
- For example, Facebook advises taking care of an impostor account by going to the account's account page, clicking ..., as well as clicking Report, after that adhering to the on-screen directions.
5. Utilize the search bar to accelerate your process. To do this, simply click the search bar on top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and also key in a couple of words related to your problem. You must see a number of suggestions turn up in a drop-down menu listed below the search bar.
- As an example, you might enter "impostor account", then click the "How do I report an account for impersonation?" outcome.
- The search bar below just links to Facebook's pre-written posts-- if you're looking for a response to a specific issue not covered in the Help Center, miss in advance to the Area page.
6. Open Up the Ads Help Center page. If your service or page is having issues with ads, your questions are typically dealt with in this section.
- To explore marketing, you'll intend to click Creating Ads or Managing Ads.
- For troubles with advertising, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can not discover your present issue listed anywhere in the Help Center, your best option is to look for it in the community forums here.
- You'll see a search bar at the top of this page-- you can look up topics (e.g., handicapped accounts) from here.
Technique 2: Submitting a Complaint via the Bbb
1. Open up Facebook's Bbb page.
2. Scroll down and click Submit a Complaint. This gets on the lower appropriate side of the page next to the Submit a Review switch.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Submit the Certification Questions type. Below, you'll should click the "Yes" or "No" checkbox for each and every of the adhering to questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could likewise click Clear & Start Over to start filling in the kind again.
6. Click Proceed. If you wish to alter the language of the list below types, you must initially click the "Select Language" bar in the leading left edge of the screen and afterwards click your recommended language.
7. Submit the complaint kind. This will certainly differ from person to person based on one's personal info as well as the nature of one's grievance, however be sure to be as extensive as feasible when submitting this form. You need to include all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait on an e-mail to arrive. Facebook operates West Coast time, so anticipate your email to arrive accordingly within three to five service days.
Technique 3: Sending an Allure for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been handicapped (or isn't currently impaired), you will not have the ability to send a charm.
2. Click the "submit an appeal" link. This is toward the bottom of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Key in your Facebook e-mail address. You could also utilize a contact number below.
4. Enter your complete name. Make sure the name listed right here straight matches the name on your account.
5. Click Choose Files. You'll likewise have to upload an image of an ID-- be it a vehicle driver's license, a permit, or a passport photo.
- If you do not have an image of your ID offered, take one now as well as send it to yourself using e-mail so you can download it to your desktop computer.
6. Click a file location. As an example, you might click Desktop here.
7. Click your ID photo. This will certainly publish it to the Facebook type.
8. Kind details into the "Additional Info" box. This is the area in which you could warrant the reactivation of your account. Take into consideration including details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your form to Facebook for evaluation. Please keep in mind that you might not obtain an action for a number of days.
- If you do not obtain a reaction within a week, attempt resubmitting your form.
Technique 4: Recovering Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This choice is underneath the "Password" area in the leading right corner of your display.
3. Type in your name, email address, or contact number. Make certain you could access whichever platform you decide to select.
4. Hit Enter.
5. Click Continue.
6. Check your preferred medium of communication for a code. For example, if you provided your telephone number, you must get a message with a code.
- If you select email, inspect your Spam folder.
7. Type your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue once again. You can additionally decide to log out of your account on all devices if you assume your account has actually been maliciously appropriated.
10. Key in a new password.
11. Click Continue. Your password has effectively been reset across all Facebook platforms (e.g., mobile and desktop alike).