Contact Facebook Customer Service
Contact Facebook Customer Service
Approach 1: Using Facebook Resources
1. Open the Facebook Help Center webpage. If you aren't currently logged right into Facebook, you'll require click the Log In switch in the top right edge of the page to enter your Facebook email address as well as password.
2. Evaluation the alternatives toolbar. This goes to the top of the display, directly below the search bar-- you'll should drag your computer mouse cursor over each choice to see its subsections. Your choices consist of the following:
- Making use of Facebook - This area of the Help Center covers fundamental Facebook functionality, including how-tos on friending, messaging, and account creation.
- Handling Your Account - Covers items such as your login and your profile settings.
- Privacy and also Safety - Addresses account safety, unfriending individuals, and hacked/fake accounts.
- Policies as well as Coverage - Covers fundamental coverage (misuse, spam, etc.) as well as handling a deceases individual's Facebook account and reporting hacked or phony accounts.
- You can likewise take a look at the "Questions You May Have" and "Popular Topics" sections on this page, considering that they cover typical problems as well as problems.
3. Select an appropriate section. For instance, if you're having a problem with an impostor account, you 'd select the "Privacy and Safety" section and after that click Hacked and Fake Accounts.
4. Evaluation additional choices. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will raise a collection of actions that explain how to correct your scenario.
- As an example, Facebook suggests taking care of an impostor account by mosting likely to the account's account page, clicking ..., and clicking Report, then following the on-screen guidelines.
5. Utilize the search bar to expedite your procedure. To do this, just click on the search bar on top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - as well as type in a couple of words connected to your complaint. You need to see numerous suggestions turn up in a drop-down menu below the search bar.
- As an example, you might key in "impostor account", then click the "How do I report an account for impersonation?" outcome.
- The search bar below just links to Facebook's pre-written write-ups-- if you're seeking an answer to a certain concern not covered in the Help Center, miss in advance to the Community page.
6. Open the Ads Help Center page. If your company or page is having problems with ads, your concerns are usually addressed in this area.
- To look into marketing, you'll want to click Creating Ads or Managing Ads.
- For troubles with advertising and marketing, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Check Out the Facebook Community page. If you can not discover your present trouble listed anywhere in the Help Center, your best bet is to look for it in the community forums right here.
- You'll see a search bar at the top of this page-- you could search for topics (e.g., handicapped accounts) from here.
Technique 2: Submitting a Grievance through the Better Business Bureau
1. Open Facebook's Better Business Bureau page.
2. Scroll down and also click Submit a Complaint. This gets on the lower ideal side of the website next to the Submit a Review switch.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Fill in the Certification Questions form. Here, you'll have to click the "Yes" or "No" checkbox for every of the complying with inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to begin submitting the form once more.
6. Click Proceed. If you wish to change the language of the following types, you must initially click the "Select Language" bar in the top left corner of the display then click your favored language.
7. Fill in the issue type. This will certainly differ from person to person based upon one's personal info as well as the nature of one's issue, yet be sure to be as comprehensive as feasible when submitting this form. You need to consist of all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Await an e-mail to get here. Facebook operates on West Shore time, so expect your e-mail to arrive accordingly within 3 to 5 service days.
Method 3: Submitting a Charm for a Handicapped Account
1. Open the Disabled Facebook Account page. If your account hasn't been impaired (or isn't really currently impaired), you will not have the ability to submit an appeal.
2. Click the "submit an appeal" link. This is toward the bottom of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Enter your Facebook e-mail address. You could also utilize a phone number here.
4. Enter your complete name. See to it the name detailed right here straight matches the name on your account.
5. Click Choose Files. You'll also should submit a picture of an ID-- be it a chauffeur's certificate, a license, or a passport photo.
- If you do not have a photo of your ID readily available, take one currently as well as send it to on your own via e-mail so you could download it to your desktop computer.
6. Click on a file location. For example, you could click Desktop below.
7. Click your ID image. This will publish it to the Facebook type.
8. Type details right into the "Additional Info" box. This is the space where you can validate the resurgence of your account. Take into consideration consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for testimonial. Please note that you may not receive an action for several days.
- If you do not receive an action within a week, attempt resubmitting your form.
Method 4: Recuperating Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This alternative is underneath the "Password" field in the top right corner of your display.
3. Enter your name, e-mail address, or contact number. Ensure you could access whichever system you opt to go with.
4. Struck Enter.
5. Click Continue.
6. Examine your chosen tool of interaction for a code. As an example, if you noted your phone number, you must obtain a message with a code.
- If you select e-mail, examine your Spam folder.
7. Kind your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue again. You can additionally prefer to log out of your account on all gadgets if you think your account has actually been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has efficiently been reset across all Facebook systems (e.g., mobile as well as desktop alike).