Contact Facebook Help
Contact Facebook Help
Approach 1: Using Facebook Resources
1. Open Up the Facebook Help Center website. If you typically aren't already logged into Facebook, you'll require click the Log In switch in the leading right corner of the page to enter your Facebook email address as well as password.
2. Review the options toolbar. This goes to the top of the display, directly below the search bar-- you'll should drag your mouse arrow over each option to see its subsections. Your choices consist of the following:
- Using Facebook - This section of the Help Center covers fundamental Facebook performance, consisting of how-tos on friending, messaging, as well as account development.
- Handling Your Account - Covers items such as your login as well as your profile settings.
- Privacy and also Security - Addresses account protection, unfriending people, and also hacked/fake accounts.
- Plans and also Coverage - Covers standard coverage (abuse, spam, etc.) in addition to managing a deceases individual's Facebook account and also reporting hacked or phony accounts.
- You can likewise look into the "Questions You May Have" as well as "Popular Topics" sections on this page, because they cover typical concerns as well as issues.
3. Select a pertinent section. As an example, if you're having a problem with an impostor account, you 'd pick the "Privacy and Safety" area and then click Hacked and Fake Accounts.
4. Testimonial additional alternatives. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly raise a collection of steps that explain ways to correct your situation.
- As an example, Facebook recommends taking care of an impostor account by going to the account's account page, clicking ..., and clicking Report, after that complying with the on-screen directions.
5. Utilize the search bar to expedite your process. To do this, merely click on the search bar on top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and enter a few words associated with your complaint. You should see a number of suggestions pop up in a drop-down menu listed below the search bar.
- As an example, you might enter "impostor account", then click on the "How do I report an account for impersonation?" result.
- The search bar here just connect to Facebook's pre-written write-ups-- if you're searching for an answer to a certain problem not covered in the Help Center, miss ahead to the Area page.
6. Open the Ads Help Center page. If your company or page is having problems with advertisements, your inquiries are typically addressed in this area.
- To look into marketing, you'll want to click Creating Ads or Managing Ads.
- For problems with marketing, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can not find your present trouble detailed throughout the Help Center, your best bet is to try to find it in the community forums below.
- You'll see a search bar on top of this page-- you can look up topics (e.g., handicapped accounts) from here.
Method 2: Submitting an Issue by means of the Better Business Bureau
1. Open up Facebook's Bbb page.
2. Scroll down and click Submit a Complaint. This gets on the reduced appropriate side of the webpage next to the Submit a Review switch.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill out the Certification Questions type. Right here, you'll need to click the "Yes" or "No" checkbox for each and every of the adhering to questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can also click Clear & Start Over to start submitting the type once more.
6. Click Proceed. If you wish to transform the language of the following kinds, you have to first click the "Select Language" bar in the leading left corner of the screen and then click your favored language.
7. Complete the complaint form. This will certainly vary from one person to another based upon one's personal info as well as the nature of one's problem, but make certain to be as detailed as feasible when filling in this type. You ought to consist of all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Await an e-mail to get here. Facebook operates on West Coastline time, so expect your email to get here as necessary within three to 5 service days.
Method 3: Submitting a Charm for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been disabled (or isn't really currently disabled), you will not be able to submit an appeal.
2. Click the "submit an appeal" link. This is towards all-time low of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Enter your Facebook e-mail address. You could likewise make use of a telephone number here.
4. Type in your full name. Make certain the name listed here straight matches the name on your account.
5. Click Choose Files. You'll likewise need to post an image of an ID-- be it a driver's certificate, a license, or a passport photo.
- If you don't have a picture of your ID offered, take one now and also send it to on your own by means of e-mail so you can download it to your desktop computer.
6. Click on a file location. As an example, you may click Desktop right here.
7. Click your ID picture. This will certainly submit it to the Facebook form.
8. Type details into the "Additional Info" box. This is the space in which you could validate the resurgence of your account. Take into consideration including details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your kind to Facebook for evaluation. Please note that you might not receive a feedback for several days.
- If you don't get an action within a week, try resubmitting your type.
Technique 4: Recovering Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This option is below the "Password" area in the leading right corner of your display.
3. Key in your name, email address, or telephone number. Ensure you could access whichever platform you prefer to opt for.
4. Struck Enter.
5. Click Continue.
6. Inspect your chosen medium of interaction for a code. As an example, if you noted your telephone number, you must get a text with a code.
- If you pick email, check your Spam folder.
7. Kind your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue again. You could likewise prefer to log out of your account on all tools if you believe your account has actually been maliciously appropriated.
10. Enter a new password.
11. Click Continue. Your password has actually successfully been reset across all Facebook systems (e.g., mobile and also desktop computer alike).